Privacy

Our promise to you the user

  1. Anything you create in GoBubble is yours, not ours (photos, films, words). You login using the account your school, parent or guardian has created for you.
  2. We don’t sell any information about you to other companies for marketing or advertising. We don’t currently use advertising and there is no tracking of your account for behavioural or third party advertising in GoBubble.
  3. To help us make sure the GoBubble technology works in the right way to keep you safe we will collect some information (data). This however is just for us to use internally for product improvement. We do not use data for research purposes.
  4. If you want to use GoBubble outside of school your parent needs to give their consent first. Your parent records this in the app using the special parent login and password provided by your school. To use it in school time we treat your school as giving the parent consent (as it is being used for educational purposes).
  5. We have a team (moderation) who check GoBubble photos, films and words to make sure they are safer, healthier and, or kinder to try not to upset anyone. Every social interaction is pre-moderated to keep all users as safe as possible at all times except currently video calls (we are working on this too though).
  6. You can wipe your account whenever you wish and you can delete your account whenever you wish.
  7. We’ll always try and be clear in anything we say.
  8. If we get hacked (have a data breach) we will report all users (those affected and those not) within the same day of it coming to the attention of our CEO. We will then keep you updated on a regular basis through our website and social channels on updates to the fix.
  9. Anything we add to this list in the future we’ll let you know about.

Our commitment to your privacy

Privacy is of high importance to us. We need to be able to moderate all content to keep all of our users safer, healthier and kinder as can be. We also study analytics to ensure the platform is performing to the best of its ability to improve our service for you. Only those team members with appropriate security clearance, experience and training on our internal data handling procedures will have access to personal user data.

Safeguarding

The safety of every child is our priority. If there’s ever any activity that causes concern for a child (sending an inappropriate message, photo or video) we will contact a person in a position of trust as soon as possible. If we are unable to reach the parent directly in realtime we will contact the child’s school if we have their details. This notification will take the form of whatever is the quickest way to reach the person in the position of trust.

All messages are checked by our safety software and if any are deemed inappropriate they are flagged either amber or in the most serious cases red. These messages are flagged to the sender as “in moderation”.

The amber and reds then go into a checking silo and, in the most cases, don’t appear to any other user. A human moderator then reviews the amber and reds. If they fail to meet our terms and conditions the message will be declined and never seen by any other user. Other action available to the moderators includes suspending accounts. If there is ever a photo or video showing sexualised behaviour these will also be deleted from our main server, in the interests of child protection.

Our commitment to your wellbeing

In GoBubble we care greatly about you. To ensure we’re doing everything we can to give you a safer enjoyable experience we try to screen out all bad emoji, inappropriate language (including bullying terms), inappropriate photos and videos (based on the image and the audio). Only reward the likes you give, not the ones you get – so it’s not a popularity contest. Also we don’t show how many friends people have. Instead you’re rewarded by how nice you are to others and how many likes you give out. Don’t disclose your location or use any visible geo-location tracking. Store all our data on Microsoft Azure servers.

To keep you safe we also ensure

Every user is verified as a child as accounts are created in 1 of 2 ways: (1) by a teacher at a school. Child users are attached to a school and can see other child users at their school. or (2) by a parent or guardian (adult not attached to a GoBubble school account). Under (2) a biometric age verification is required to create their child account. Once verified in this way and the account is set up, parents can then invite other parents to GoBubble who also have to complete biometric age verification to then be able to set up accounts for their children to be connected to the parents child/children inviting them to the platform. We treat your data with the utmost confidentiality. We will only notify your school, parent or law enforcement if there is a concern for your personal or emotional wellbeing and safety.

Privacy Policy

Go Bubble Limited (“GoBubble”, “Go Bubble”, “we” or “us”) takes protecting your personal information and privacy seriously. The General Data Protection Regulation (“GDPR”) came into force on 25 May 2018 and enhances your rights in respect any personal information you share with us or that we collect about you.

This Privacy Notice (“Privacy Notice”) sets out how we collect and look after your personal information when you interact with us (through the gobubble.school website and otherwise) in accordance with the GDPR and your rights in relation to the manner in which we use your personal information. GoBubble is the data controller and responsible for your personal information referred to in this Privacy Notice. Please read this Privacy Notice carefully so you understand how we may use your personal information.

You should also make sure you read additional privacy notices (if any) that we may provide in certain specific situations, for example if you become a client or employee of GoBubble.

The provision of your personal information to us is voluntary. However, without providing us with personal information, your use of our services may be impaired. For example, you will be unable to set up an account to access our service.

We may update this Privacy Notice from time to time so please check back periodically. We will take appropriate steps to notify you of significant changes by contacting you directly where we can reasonably do so and by placing a notice on our website. This Privacy Notice was last updated on 20 May 2018.

When do we collect personal information about you?
When you visit our website, we collect different sorts of personal information:

When you apply for a role with us (whether via our website or otherwise) we will require personal information – such as your CV, contact details and identity information – to assess and progress your application. This information will be shared internally with personnel involved in assessing your application and can also include information given at any interview or assessment you attend or complete and, if your application is pursued, referees’ details, references and evidence of qualifications, business and other interests and possibly criminal record history (and other information required for regulatory reasons). We will give applicants more information about the documents and information we will collect as the recruitment process progresses.

What sort of personal data do we collect and process?
The information we collect and process can include the following information:

What will we use your personal information for?

Your personal information may be used for the purposes specified in this notice and, in particular, we may use your personal information for the following purposes:

Data Retention

We will retain your personal data only for as long as needed for the purposes we collected or processed it for, including for the purposes of satisfying any contractual, legal, accounting, reporting or taxation requirements. To calculate the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes in any other way, as well as applicable legal requirements.

When might we share your personal data?

Security, storage of and access to your personal information:

We have appropriate and proportionate security policies and organisational and technical measures to help protect your information from unauthorised use, access, alteration or disclosure and from accidental loss or disclosure. We have in place procedures to notify you and any relevant regulator in case of a data breach where legally required to do so.

Your rights:

You have various rights in relation to your personal information held by us, although do note that some of these rights only apply in limited circumstances.

Where we rely on your consent to use your personal information, you have the right to withdraw that consent at any time. This includes the right to ask us to stop using your personal information for marketing purposes including the right unsubscribe from our newsletter at any time. In some situations, you may also have rights to:

You will not usually have to pay a fee to access your data (or exercise the other rights) although if your request is unfounded, repetitive or excessive we might charge a reasonable fee (or refuse your request).

If you seek to exercise these rights, we may request additional information to confirm your identity and your entitlement to exercise those rights and for security purposes before disclosing personal information requested to you or taking other action requested.

You have the right to complain about us or the way we have processed your personal information to the UK’s data protection supervisory authority, the Information Commissioner’s Office (www.ico.org.uk). However, we would welcome the chance to address your concerns swiftly and properly before you contact the Information Commissioner’s Office, so please consider contacting us in the first instance via

Links and third parties:

If in the future our website includes links to third party websites. Clicking through those links or connections can allow third parties to collect, process and shore your personal information. We are not responsible for data processing by these third parties and this Privacy Notice does not cover such websites.

If you use social media to contact us, your personal information will stay on that social media platform and that platform will be the data controller.

We encourage you to read the privacy notice of every external website or platform you use.

Telling us about changes to your details

It is important that we hold up-to-date and accurate information about you. Therefore, please inform us if your personal information changes during our relationship with you.

Cookies Policy

We aim to improve the way in which we provide information and deliver our services and, when we do so via our website, we sometimes do so by collecting information using cookies. Cookies are small files that we put on your computer if you agree which enable different users to be distinguished from other users to help us make our website and services better for our users, clients and contacts. For example, cookies are used to:

A cookie is created the first time a user visits our website and is updated when the user visits the site again. It is used internally by various processes and systems to improve efficiency and provide information about usage of the website. For example:

This sort of information is typically anonymous but may identify you in certain circumstances (including where a user who is, for example, who has completed an online form providing your contact details to set up your account(s)). Where it does identify you, we treat the information as personal information (and process it in accordance with our privacy page, user promise and privacy policy.

Cookies may be created by certain third parties, such as news or video providers accessed via our website.

Tracking and performance cookies: These cookies allow us to gather analytics to improve the performance and functionality of our site. These analytics can include measurements on the popularity of a page, common patterns of how people browse around the site, and how frequently a certain feature is used. We usually aggregate the data for review but in some cases we may collect information on content you have viewed in order to understand what interests you most.

Targeting and advertising cookies: These cookies are used to show advertising that is likely to be of interest to you based on your browsing habits. These cookies, as served by our content and/or advertising providers, may combine information they collected from our website with other information they have independently collected relating to your web browser's activities across their network of websites.

Essential website cookies
These cookies are strictly necessary to provide you with services available through our Websites and to use some of its features, such as access to secure areas.

Name

_tlbcpv

Purpose

Used to record unique visitor views of the consent banner

Provider

termly.io

Service

Termly View Service Privacy Policy

Country

United States

Type

http cookie

Expires in

1 year

Performance and functionality cookies
These cookies are used to enhance the performance and functionality of our Websites but are non-essential to their use. However, without these cookies, certain functionality (like videos) may become unavailable.

Name

__livechat

Purpose

Used to hide the user's personal customization of LiveChat. This tracking cookie expires after 3 years.

Provider

livechatinc.com

Service

LiveChat View Service Privacy Policy

Country

Netherlands

Type

http cookie

Expires in

3 years 29 days

Name

__lc_cst

Purpose

These cookies are set by LiveChat Inc. a USA based company that provides online chat software to our website, enabling them to engage in live text-based conversations with their visitors.

Provider

accounts.livechatinc.com

Service

LiveChat View Service Privacy Policy

Country

United States

Type

http cookie

Expires in

2 years 11 months 29 days

Name

ARRAffinity

Purpose

Used by websites running on the Windows Azure cloud platform for load balancing.

Provider

gobubble.school

Service

Azure View Service Privacy Policy

Country

United Kingdom

Type

server_cookie

Expires in

session

Name

__lc_cid

Purpose

These cookies are set by LiveChat Inc. a USA based company that provides online chat software to our website, enabling them to engage in live text-based conversations with their visitors.

Provider

accounts.livechatinc.com

Service

LiveChat View Service Privacy Policy

Country

United States

Type

http_cookie

Expires in

2 years 11 months 29 days

Analytics and customization cookies
These cookies collect information that is used either in aggregate form to help us understand how our Websites are being used or how effective our marketing campaigns are, or to help us customize our Websites for you.

Name

_ga

Purpose

It records a particular ID used to come up with data about website usage by the user. It is a HTTP cookie that expires after 2 years.

Provider

google.com

Service

Google Analytics View Service Privacy Policy

Country

United States

Type

http_cookie

Expires in

1 year 11 months 29 days

Name

_gat#

Purpose

Enables Google Analytics regulate the rate of requesting. It is a HTTP cookie type that lasts for a session

Provider

google.com

Service

Google Analytics View Service Privacy Policy

Country

United States

Type

http_cookie

Expires in

1 minute

Name

_gid

Purpose

Keeps an entry of unique ID which is then used to come up with statistical data on website usage by visitors. It is a HTTP cookie type and expires after a browsing session

Provider

google.com

Service

Google Analytics View Service Privacy Policy

Country

United States

Type

http_cookie

Expires in

1 day

Unclassified cookies
These are cookies that have not yet been categorized. We are in the process of classifying these cookies with the help of their providers.

Name

CASID

Purpose

__________

Provider

api.livechatinc.com

Service

__________

Country

United States

Type

http_cookie

Expires in

session

Name

__lc2_cst

Purpose

__________

Provider

accounts.livechatinc.com

Service

__________

Country

United States

Type

server_cookie

Expires in

2 years 11 months 29 days

Name

__lc2_cid

Purpose

__________

Provider

accounts.livechatinc.com

Service

__________

Country

United States

Type

http_cookie

Expires in

2 years 11 months 29 days

Name

__oauth_redirect_detector

Purpose

__________

Provider

accounts.livechatinc.com

Service

__________

Country

United States

Type

http_cookie

Expires in

less than 1 minute

Analytics

Analytics cookies help us understand how our visitors interact with the website. It helps us understand the number of visitors, where the visitors are coming from, and the pages they navigate. The cookies collect this data and are reported anonymously.

You can also disable cookies by activating the setting on your browser that allows you to refuse the setting up of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you will not be able to access all or parts of our website. Here are some links to guidance on how to disable cookies using some popular browsers:

Internet Explorer

Chrome

Firefox

Safari

How to Contact Us:

If you have any questions or concerns about this Privacy Notice or Cookies Policy. Please contact us via and please mark the message for the attention of the Data Protection Officer, Chief Operating Officer.